Data protection

Cx99 Privacy Policy — How Your Data Is Protected

Cx99 takes your personal privacy seriously. This Privacy Policy clearly explains what information we collect, how it is used, and how securely your data is stored.

Last Updated: January 2026

About cx99's Privacy Policy

Cx99 is a trusted online gaming platform relied upon by millions of users across Bangladesh. We believe protecting your privacy is one of our most important responsibilities. This Privacy Policy applies to the cx99.onl website and mobile application.

By reading this policy, you will learn what data we collect, why we collect it, how we keep it secure, and what rights you have. cx99 never shares your information with third parties without your consent.

Our commitment

Cx99 never violates your privacy. Your information is used solely to provide our services and is never sold to advertisers, data brokers, or any unrelated third parties.

1 What information we collect

When you create an account and use our services on cx99, we collect certain necessary information. Under this Privacy Policy, the data we collect falls into two categories — information you provide directly, and information collected automatically.

Information Provided Directly

  • Name, date of birth, and gender (collected at registration)
  • Mobile Number & Email Address
  • National ID or passport number (for KYC verification)
  • Payment details such as bKash, Nagad, or Rocket numbers
  • Information provided when contacting the support team

Automatically Collected Information

  • IP address & device type
  • Browser Type & Operating System
  • Time spent on site, pages visited, and click patterns
  • Gaming activity & transaction history
  • Login time, location (city level), and session data
Cookie usage

Cx99 uses cookies to keep the site functioning properly. Cookies remember your login state, save your preferences, and help maintain security. You can manage cookie settings through your browser.

2 How data is used

Under cx99's Privacy Policy, collected data is used only for its stated purpose. We never use your information for anything else without your consent.

Data Type Purpose of Use
Name & Identity Account creation & KYC verification
Mobile Number OTP verification, support & important notifications
Payment Information Deposit & withdrawal processing
Gaming history Responsible Gaming Monitoring & Service Improvement
IP & device information Fraud prevention & security
Browsing Behavior Site Improvement & User Experience Enhancement

Cx99 may also use necessary information to comply with legal obligations and follow directives from regulatory authorities.

3 Data sharing & third parties

Data protection is at the heart of cx99's Privacy Policy. We never sell your information to advertisers or data brokers. However, we may share limited data with trusted partners as needed to deliver our services.

When data may be shared

  • Payment Processors: To secure transactions via mobile banking services such as bKash, Nagad, Rocket, and more.
  • KYC Partner: Trusted third-party verification services used for identity checks.
  • Legal authorities: In response to a legal order or government directive.
  • Fraud prevention: Cybersecurity & Fraud Detection Service Providers.
Important

All third parties with whom data is shared are required to uphold cx99's privacy standards. They may only use the data for its intended purpose and are not permitted to share it further.

4 Data Protection Methods

Cx99 uses the most advanced technologies and practices to protect your data. Our security infrastructure meets world-class standards and is updated on a regular basis.

  • SSL/TLS Encryption: 256-bit SSL encryption is applied to all data transmissions.
  • Data encryption: All collected data is stored in encrypted form on our servers.
  • Two-Factor Authentication: OTP and device verification required at login.
  • Routine Security Testing: Regular audits conducted by third-party specialists.
  • Restricted Access: Only authorized personnel may access data on a need-to-know basis.
  • Firewall & DDoS Protection: Advanced technology in place to protect against server attacks.
Your role

Use a strong password to keep your account secure and never share your login credentials with anyone. cx99 will never ask for your password by phone or message.

5 How long data is retained

Under cx99's Privacy Policy, your data is not retained longer than necessary. How long we keep it depends on the type of information and applicable legal requirements.

  • Account information: For up to 5 years after account closure, as required by law.
  • Transaction Details: Retained for a minimum of 5 years in compliance with financial regulations.
  • Support Contact: Up to 2 years after the issue is resolved.
  • Marketing Information: Deleted immediately upon opt-out.
  • Inactive Accounts: Accounts inactive for 12 months are subject to review.

6 Your rights

Under cx99's Privacy Policy, you hold a number of important rights. Contact our support team to exercise any of them.

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Right to access your data

You can request to know what information we hold about you.

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Right to correct your data

You may request corrections to any inaccurate or outdated information.

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Right to erasure

You may request deletion of your data under certain conditions.

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Right to Restrict Processing

You may object to the use of your data for specific purposes.

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Right to data portability

You can request a copy of your data in a readable format.

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Marketing Opt-Out

You may request to stop receiving promotional messages at any time.

To exercise your rights

To exercise any of your data rights, contact cx99 Support at [email protected] — we will respond to your request within 30 business days.

7 Minor's data

Cx99 is not intended for anyone under the age of 18. We do not knowingly collect information from minors. Age is verified at the time of registration.

If any data belonging to a minor is collected inadvertently and brought to our attention, cx99 will delete it immediately and close the associated account.

A note to parents

If you believe your child has created an account on cx99, please contact [email protected] immediately. We will act promptly.

8 Policy Changes & Updates

Cx99 may update this Privacy Policy at any time as needed. If significant changes are made, we will notify you via email or an in-app notification.

Continued use of cx99 after any changes to this policy will be considered acceptance of the updated privacy terms. We recommend visiting this page regularly to stay informed.

Current Version: January 2026

Cx99's commitment to protecting your privacy

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End-to-end encryption

All your data on cx99 is encrypted with 256-bit SSL — protected every step of the way, from transmission to storage.

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Data is never sold

Cx99 never sells your personal information to third parties. Privacy is a core principle of how we operate.

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Regular Security Audits

Independent cybersecurity experts regularly test cx99's systems. Any vulnerabilities identified are addressed promptly.

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Your data, your control

On cx99, you have full control to view, update, or delete your own data at any time.

Transparent Privacy Policy

Cx99's Privacy Policy is written in plain language with no hidden conditions. We believe transparency is the foundation of trust.

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24/7 Privacy Support

The cx99 support team is available around the clock for any questions about data privacy. Support is provided in Bengali.

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Join cx99 Securely

Familiar with cx99's Privacy Policy? Your data is completely safe. Open an account today and enjoy secure gaming.

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